Fungal Laser and Ingrown Toenail

Scheduling Decision Suite

Two tools in one: Cancelled vs No Show and FLAGGED Patient decisions.

1) Appointment Status Decision

Patient calls to reschedule or cancel appointment OR during a confirmation call.

Patient name (optional)

Rule: Never move or modify appointments. Change status and create a new appointment.
ONLY exception: Same-day change to a different time on the same date.

OPEN Office Days = Office OPEN whether there is clinic or not (Holidays/Closed Weekends would NOT count)

Tip: If result is No Show, you may need to check if the patient should be FLAGGED. Use the FLAGGED Patient tab to decide.

“Go to FLAGGED Checker” will carry the patient name into the FLAGGED tab.

2) Result

Choose one of the buttons to see the correct steps.

1) Enter patient + last 3 PAST appointment outcomes

Patient name (First Last)

If patient becomes flagged, name will be shown with -- in front of the first name.

Is the profile already FLAGGED?

If already flagged: the app will show KEEP FLAGGED or SAFE TO UNFLAG.

PAST #1 (Most Recent)

Outcome

PAST #2

Outcome

PAST #3

Outcome

FLAG rule: If ANY of the most recent 3 PAST appointments is No Show → FLAG (or KEEP FLAGGED).
UNFLAG rule: If already FLAGGED, patient can be safely UNFLAGGED ONLY if the most recent 3 PAST appointments are ALL In Room / Seen.

2) Result

Select outcomes and click Evaluate FLAGGED Status.